Returns and Refunds
Returns, Refunds & Cancellation Policy (Bookazines, Merchandise, Single Items)
AAt MyFavouriteMagazines.co.uk we want you to be happy with every order. Occasionally though, you may want to return items.
You may cancel any purchase made from us at any time 14 working days after the date you receive the item unless that item:
- has been made to your specification or otherwise personalised;
- is an audio or video recording or computer software (eg DVDs, CDs, Blu-rays, video games and computer software) that you have unsealed;
- is a magazine, periodical or newspaper (please see below for our magazine subscription refund policy);
- by reason of its nature is unable to be returned (eg digital downloads).
We cannot accept cancellations for digital items once downloading has commenced. If you cancel, you will need to return the item to us. You will be responsible for the cost of returning the item to us, unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item at your cost. This does not affect your statutory rights.
Damaged during delivery, defective, incorrectly advertised or not what I ordered
You can return your purchase to us if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered.
We will issue a full refund or a replacement at no additional cost.
This does not affect your statutory rights.
To return an item;
Simply contact one of our Customer Services team who will be happy to assist:
- By telephone: 0844 848 28 52* or +44 (0) 1604 251 045 (for customers outside the UK)
- By e-mail: firstname.lastname@example.org
- By post: Future Publishing Ltd, 3 Queensbridge, The Lakes, Northampton NN4 7BF.
If you are entitled to a refund, and you have sent your item back to us; payment will be made back to the credit card or debit card you originally paid with within 10 working days of receipt of the returned item. We will send you an email to confirm that the refund has been processed.
Refunds & Cancellation Policy for Magazine Subscriptions
If you ordered a magazine subscription and you are dissatisfied in any way you can write to us or call us to cancel your subscription at any time and we will refund you for all unmailed issues. To help us process your request more quickly, please supply your full name, address, subscription number (if possible) and magazine name. Write to: Future Publishing Ltd, 3 Queensbridge, The Lakes, Northampton NN4 7BF, United Kingdom. Or call us: (UK) 0844 848 2852* / (International) +44 (0)1604 251 045. UK calls cost 5p per minute from a BT landline, other networks and mobiles may vary. Please note; we do not currently accept cancellations via email.
Did you know you can change your magazine at any time during your subscription?
If, for any reason, the magazine you subscribe to is not suitable for you, you can switch your subscription to any other magazine available on MyFavouriteMagazines. Login to Your Account and complete the Change My Magazine form, or call us on Tel: 0844 848 28 52, International: +44 (0) 1604 251 045. Read our full terms and conditions.
Refunds & Cancellation Policy for Memberships (Photo Club)
Please note the minimum term of any membership is 12 months. Except as set out below, cancellations are not permitted until the end of this minimum term and we will not issue you a refund. Should you wish to cancel after the minimum term, please write to us or call us.
Member/Member Plus/VIP Membership
If you are a UK or EU customer, you may cancel your subscription at any time within 14 days of the date of purchase (“Cancellation Period”). Future cannot supply you with your print magazine during the Cancellation Period unless you consent to Future doing so. Future will assume that you wish your subscription to start immediately and that you consent to Future providing you with your print product as soon as possible. If this is not the case, please contact us within 14 days of purchase. To the extent that you have downloaded any digital content available to members during the Cancellation Period, you will lose your right to cancel your membership.
Member Plus/VIP Membership:
You may cancel your purchase comprising digital content at any time within 14 days of the date of purchase (“Cancellation Period”). Future cannot supply you with your products during the Cancellation Period unless you consent to Future doing so. Future will assume that you wish your subscription to start immediately and that you consent to Future providing you with your print product as soon as possible. By downloading the digital content comprised within your purchase, you consent to Future providing you with your digital product. You acknowledge and accept that by commencing the downloaded of digital content you will lose your right to cancel your membership.