• Our Returns and Refund Policy
• Our 60-Day Money-back guarantee
• Cancelling a subscription

Our Returns and Refund Policy

Our Returns Policy

Cooling off rights

You may cancel any purchase made from us at any time 14 working days after the date you receive the item unless that item:

• has been made to your specification or otherwise personalised;
• is an audio or video recording or computer software (eg DVDs, CDs, Blu-rays, video games and computer software) that you have unsealed;
• is a magazine, periodical or newspaper (please see below for our subscription 60 day money back guarantee);
• by reason of its nature is unable to be returned (eg digital downloads).

Please be aware that we will not refund your postage costs, as there is no error on our part.  This does not affect your statutory rights.

Damaged during delivery, defective, incorrectly advertised or not what I ordered

You can return your purchase to us if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered.

We will issue a full refund or a replacement at no additional cost.

This does not affect your statutory rights.

To return an item;

Simply contact one of our Customer Services team who will be happy to assist:

By telephone: 0844 848 28 52* or +44 (0) 1604 251 045 (for customers outside the UK)

By e-mail: contact@myfavouritemagazines.co.uk

By post: Future Publishing Limited, 10 Waterside Way, Northampton NN4 7XD.

Our refunds policy

If you are entitled to a refund, and you have sent your item back to us; payment will be made back to the credit card or debit card you originally paid with within 10 working days of receipt of the returned item. We will send you an email to confirm that the refund has been processed.

Subscriptions - Our Subscription 60 day money-back guarantee

If you ordered a magazine subscription and find the magazine is not for you then we are happy to refund any unmailed issues.

Please note that our subscription term is for 12 months, so please write to us within the first 60 days of your subscription if you are dissatisfied in any way, and we will refund you for all unmailed issues.

Did you know you can change your magazine at any time during your subscription?

If, for any reason, the magazine you subscribe to is not suitable for you, you can switch your subscription to any other magazine available on MyFavouriteMagazines. Call us on Tel: 0844 848 28 52, International: +44 (0) 1604 251 045

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Cancelling a subscription?

Please write to us or phone us within the initial 60 days of buying your subscription. To help us process your request more quickly, please supply your full name, address, subscription number (if possible) and magazine name. Write to: Future Publishing Limited, 10 Waterside Way, Northampton, NN4 7XD, United Kingdom. Or call us: (UK) 0844 848 2852* / (International) +44 (0)1604 251 045. UK calls cost 5p per minute from a BT landline, other networks and mobiles may vary.

To read our full terms and conditions please click here