Returns and Refunds
Returns and Refund Policy (Bookazines, Merchandise, Single Items)
Cooling off rights
You may cancel any purchase made from us at any time 14 working days after the date you receive the item unless that item:
- has been made to your specification or otherwise personalised;
- is an audio or video recording or computer software (eg DVDs, CDs, Blu-rays, video games and computer software) that you have unsealed;
- is a magazine, periodical or newspaper (please see below for our subscription 60 day money back guarantee);
- by reason of its nature is unable to be returned (eg digital downloads).
Please be aware that we will not refund your postage costs, as there is no error on our part. This does not affect your statutory rights.
Damaged during delivery, defective, incorrectly advertised or not what I ordered
You can return your purchase to us if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered.
We will issue a full refund or a replacement at no additional cost.
This does not affect your statutory rights.
To return an item;
Simply contact one of our Customer Services team who will be happy to assist:
- By telephone: 0844 848 28 52* or +44 (0) 1604 251 045 (for customers outside the UK)
- By e-mail: firstname.lastname@example.org
- By post: Future Publishing Limited, 10 Waterside Way, Northampton NN4 7XD.
If you are entitled to a refund, and you have sent your item back to us; payment will be made back to the credit card or debit card you originally paid with within 10 working days of receipt of the returned item. We will send you an email to confirm that the refund has been processed.
Money-back guarantee (Subscriptions)
If you ordered a magazine subscription and find the magazine is not for you then we are happy to refund any unmailed issues.
If you are dissatisfied in any way you can write to us or call us to cancel your subscription at any time and we will refund you for all unmailed issues.
Did you know you can change your magazine at any time during your subscription?
If, for any reason, the magazine you subscribe to is not suitable for you, you can switch your subscription to any other magazine available on MyFavouriteMagazines. Login to Your Account and complete the Change My Magazine form, or call us on Tel: 0844 848 28 52, International: +44 (0) 1604 251 045.
Cancelling a subscription
If you would like to cancel your subscription, please write to us or phone us at any time during your subscription, and we will refund you for all unmailed issues. To help us process your request more quickly, please supply your full name, address, subscription number (if possible) and magazine name. Write to: Future Publishing Limited, 10 Waterside Way, Northampton, NN4 7XD, United Kingdom. Or call us: (UK) 0844 848 2852* / (International) +44 (0)1604 251 045. UK calls cost 5p per minute from a BT landline, other networks and mobiles may vary.
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